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Delivery of Won Lots: PLEASE SEE 'IMPORTANT INFORMATION' for details of updates we have made to our delivery & collection services due to the coronavirus pandemic.
PLEASE NOTE: Some auctioned items are held off-site and must first be delivered to our premises by a third party before they are available for delivery. Lead times, where applicable, are provided in the Lot description (except for all Garden Buildings and Hot Tubs, which usually arrive approximately 28-32 working days from receipt of payment – see section 3).
1. Some items can usually be packed and shipped to arrive next day upon receipt of payment, however, as stated in our Important Information, there may be some delays during the ongoing coronavirus pandemic. We thank you for your patience during this time. This includes items which are available from stocks we hold on site. For such items, applicable delivery costs are automatically added to your invoice. Please note that we can only ship once payment is received.
Shipping smaller items to a UK Destination via DPD - the following prices should be taken as a guide only:
Items weighing under 2kg - from £8.50;
Items between 2kg and 10kg - from £10;
Items over 10kg and up to 20kg - from £15 (insured for loss, not damage).
Standard terms & conditions limit liability to a maximum cover per consignment of £10 per kilo with an excess of £50. Exclusions apply.
PLEASE NOTE the above prices do not include shipment of TVs, monitors, or other large and/or fragile items. We will only ship these items via courier if the buyer is willing to accept responsibility for the item in transit.
If you have included a mobile phone number on your registration, we will give this to the courier company and the driver will text you to advise an approximate delivery time on the day of delivery. If you are not in when delivery is attempted, the shipment will return to the local depot for you to collect or re-arrange delivery.
2. Larger items are usually shipped by pallet @ from £60 + VAT per pallet, subject to delivery destination.
(Please note: pallets can only be delivered to kerbside, so please ensure you have someone available to help carry the goods at the delivery address)
This includes TVs, monitors, garden furniture, tool chests, large/heavy items such as generators, white goods and quad bikes, and large mixed consignments of stock.
It is possible to send TVs over 49” in size via courier, but this is done at the buyer's risk. General stock is sent with a weight-based insurance, whilst TVs are sent with extra insurance because of their increased value. Typically, pallets take 3-6 days to arrive from receipt of payment, except where there is a different lead time stated.
3. Garden buildings & hot tubs
These are shipped from overseas. In most cases the consignments arrive approx. 28 working days after your payment is received, unless stated otherwise in the product description. This timescale is subject to increase during the peak sale period (May to September) when the lead time is approximately 32 working days.
Factors which may lead to a delay in timescales include adverse weather conditions, public holidays, or industrial disputes.
When you purchase a garden building/hot tub, you will see on your invoice that it says ‘Contact us for shipping quote’. We can provide a quote for delivery of these items. Buyers will receive a separate email detailing the information needed to request a quote. Buyers can alternatively arrange collection from our premises. We can let you know the full dimensions of your cabin to enable safe offloading.
It is possible to collect some smaller cabins by van, but this is at the buyer's risk, and requires unpacking of the cabin from its pallet and removal of the packaging from our site.
If it's not possible to arrange delivery direct to the buyer, or the buyer is arranging collection, the shipment will come to our premises and we will advise buyers when the goods have arrived with us.
We provide the services of online auctions for wholesale clearance and bankrupt stock subject to these Terms (which can only be varied in writing where signed by a Director of the Company). These Terms will apply to any contract between us for the sale of Items to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before bidding on any Items from our site. Please note that before placing a bid you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to bid on any Items from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We reserve the right to amend these Terms from time to time as set out in clause 9. Every time you wish to order Items, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
YOUR ATTENTION IS DRAWN IN PARTICULAR TO THE PROVISIONS OF CLAUSES 6.2 (MULTIPLE ITEMS) AND 15 (OUR LIABILITY TO YOU).
1. Information about us
1.1 We operate the website www.haddonandjames.co.uk. We are Haddon & James Limited, a company registered in England and Wales under company number 02966302. Our registered office and main trading address is Hertfordshire Auctions, Porters Wood Industrial Estate, Valley Road St Albans, Hertfordshire AL3 6PQ. Our VAT number is 640242086. We also hold sales via 3rd party sales platforms, including Bidspotter and i-Bidder.
1.2 We are a commercial auction company governed by the Auctions (Bidding Agreements) Acts 1927 and 1969, as may be amended or replaced from time to time. In particular:
1.2.1 All sales are made on a ‘wholesale’ basis and are not ‘retail’ sales, meaning all transactions are made strictly as business-to-business sales only;
1.2.2 we specialise in stock clearance and all Items are deemed to be sold ‘second hand’, regardless of whether they are ‘new’ or ‘as new’. Please see our grading system for further information
1.2.3 we do not accept returned Items, except in accordance with clause 12.6 or in exceptional circumstances if we agree to do so in our sole discretion; and
1.2.4 consumer protection legislation is not applicable to our auction sales
1.3 Contacting us. You may contact us by e-mailing us at firstname.lastname@example.org. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 17.
2. Our Items
2.1 The images of the Items on our site are for illustrative purposes only. Please note that lots for sale may contain multiple Items and this may not be reflected in the images of the Items. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Items. Your Items may vary slightly from those images.
2.2 We make every effort to be as accurate as possible with all sizes, weights, capacities, dimensions and measurements indicated on our site. Your Items may vary slightly.
2.3 The packaging of the Items may vary from that shown on images on our site.
3. Use of our site
Your use of our site is governed by our Terms of Website Use.
4. How we use your personal information
5. Entire agreement and non-reliance
5.1 You confirm that:
5.1.1 you have authority to bind any business on whose behalf you use our site to purchase Items; and
5.1.2 you are not a consumer for the purposes of any consumer protection legislation, nor shall you hold yourself to be a consumer at any time.
5.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
5.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
5.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
6. The Contract
6.1 Before you can buy Items through our auction bidding process, you must first register with us. We reserve the right to refuse any sale to you if you have not registered with us first. Upon registration:
6.1.1 you agree to adhere to these Terms and any document referred to within them, as amended from time to time;
6.1.2 You agree that we are irrevocably authorised at all times whilst you remain registered with us to charge your credit or debit card without notice to you in order to maintain a minimum level of deposit up to 50% of your total bidding value, which may be subject to a higher limit depending on factors including, but not limited to, your bidding history and the value of any lot for the sale of Items that you are, or you intend to, bid upon; and
6.1.3 you agree not to place any bid that you do not have sufficient funds to purchase and acknowledge that, if your bid is successful at auction in securing an Item, we reserve the right not to accept your bid as constituting an offer to place an order if your minimum deposit has not been maintained due to your acts or omissions.
6.1.4 You agree that the requirements of this clause 6.1 are reasonable and will be enforceable by us as a method of maintaining adequate protection in respect of any payment made or due by you to us.
6.2 Once you have registered with us, our registration pages will guide you through the steps you need to take to bid upon an Item with us. Our bidding process allows you to check and amend any errors before submitting your bid to us. Please take the time to read and check your bid at each page of the bidding process. Important information, many of our lots for sale include multiple Items (for example, a lot marked x2 contains two Items, a lot marked x 4 contains four Items or so forth). Therefore, if you successfully secure the purchase of such a lot, your bid will be multiplied by the relevant number of Items and the obligation is on you to ensure that you check how many Items are included within a lot when placing a bid to avoid over-purchasing an Item. No refund will be permissible in the event that you, by your bidding actions, commit to over-purchase an Item. If you require any further clarification, please contact us.
6.3 After you place a bid, this does not mean that your bid has been accepted nor that your bid is a successful order of the Items you bid upon. Our acceptance of your bid and, if your bid is successful in securing the purchase of any Item, your order will take place as described in clause 6.4.
6.4 At the end of an auction held by us:
6.4.1 the highest bidder will normally be the successful purchaser, save that occasionally highest bids will be removed if the bidder cannot be contacted, is in our reasonable opinion unlikely to pay on time or a dispute arises;
6.4.2 acceptance of the final highest bid is subject to our approval and, if applicable, the approval of the vendor who placed the Item for sale (including, but not limited to, failure to meet any reserve price);
6.4.3 if you placed the final highest bid ("Order"), we will confirm our acceptance to you by sending you an e-mail that confirms your offer to purchase the Items ("Confirmation"), which may be subject to us having sufficient stock available to complete your Order. The Contract between us will only be formed when we send you the Confirmation and;
6.4.4 if you did not place the final highest bid, your offer to purchase the Items shall not be progressed further, unless your bid becomes the final highest bid as a result of the application of this clause 6.4.
6.5 Any dispute regarding the bidding process will be determined by the relevant auctioneer in his or her sole discretion and such determination will be final and binding. The auctioneer may choose to repeat the auction.
6.6 If we are unable to supply you with an Item, for example because that Item has sold out or is no longer available or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your purchase. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.
6.7 Our policy is not to publish any reserve prices we have agreed with our vendors, and such prices remain confidential between us and our vendors. We reserve the right to place a bid on behalf of a vendor up to the agreed reserve price.
7. Our bidding platforms
7.1 Our auctions are provided via third party platforms. Providers may be changed from time to time.
7.2 You confirm to us that you will adhere to the terms and conditions and other relevant policies of such third party platform providers to the extent necessary to use these platforms. In the event of an inconsistency with these Terms, the provisions of these Terms will prevail.
7.3 Please note that these platforms will make your bidding and payment history, both with us and other auction companies, available to all of the commercial auction companies using the platform. This may include information on any default on payment made by you. We reserve the right to review this information from time to time and it may affect your ongoing registration with us. If necessary, you may be prevented from bidding in future auctions. For further information, we recommend that you refer to the terms and conditions of the relevant platform host.
8. Title and risk
8.1 Risk in Items shall pass to you when we send you Confirmation of your Order.
8.2 We recommend that you maintain insurance in force with a reputable insurance company for an amount not less than the price you have, or are due to, pay for the Items from the time risk in the Items passes to you. Items may be kept at our trading address or elsewhere.
8.3 Title to Items shall not pass to you until we receive payment from you in full (in cash or cleared funds) for the Items set out in the relevant Order. Title shall pass as the time of payment.
9. Our right to vary these Terms
9.1 We reserve the right to amend these Terms from time to time.
9.2 Every time you place a successful bid that leads to an Order from us, the Terms in force at the time of your Order will apply to the Contract between you and us.
9.3 We may revise these Terms as they apply to your Order from time to time to reflect changes in relevant laws and regulatory requirements.
9.4 If we have to revise these Terms as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Items or just the Items you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Items you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
10. Delivery and collection
10.1 Some auctioned goods are held off-site and delivered to our premises after the auction ends, including items from overseas locations. For these goods, an approximate date of availability will be given in the Lot description and/or the Important Information for the sale.
10.2 There are a number of factors that can impact on the lead time, including but not limited to:
10.2.1 delayed arrival into the UK port
10.2.2 customs checks on arrival
10.2.3 Where we are unable to supply an item within 28 days of the original approximate date of availability, we will issue a refund for that item.
10.3 Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 17 for our responsibilities when this happens.
10.4 If no one is available at your address to take delivery, our courier will usually leave a note to say delivery can be re-scheduled by contacting them direct. If you fail to contact them to rearrange delivery or collection from their depot, the Items will be returned to our premises, in which case, please contact us to rearrange delivery. All Items returned to our premises will accrue storage charges in accordance with clause 12.2 and our reasonable costs of re-delivery.
10.5 Delivery of an Order shall be completed when we deliver the Items to the address you gave us.
10.6 You may collect a Garden Building or Hot Tub from our trading address in person upon presenting valid proof of identification. Please contact us by e-mail to arrange a suitable date and time. We cannot guarantee that you will not have to wait during peak or other busy times.
10.7 If you wish to change your delivery or collection requirements, we ask that you contact us by e-mail to email@example.com. We cannot guarantee that your requested change will be made, but we will do what we reasonably can to assist you.
10.8 You own the Items once we have received payment in full, including all applicable delivery charges.
10.9 Address amendment: if you have moved house and/or wish for your item to be sent to an alternative address, we ask that you contact us regarding this at firstname.lastname@example.org. We will need to amend the address on the shipping platform we use.
11. International delivery
11.1 We deliver to most countries ("International Delivery Destinations"). However there are restrictions on some Items for certain International Delivery Destinations, so please contact us by e-mail before ordering Items.
11.2 If you require Items to be delivered to one of the International Delivery Destinations:
11.2.1 your Order must be paid for in full before we can provide you with a quotation for delivery; and
11.2.2 your Order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
11.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
11.4 You must comply with all applicable laws and regulations of the country for which the Items are destined. We will not be liable or responsible if you break any such laws.
12. Price of Items, delivery charges, storage charges,
12.1 The price of Items will be:
12.1.1 the final highest bid placed by the close of the auction for that Item;
12.1.2 an additional buyer’s premium calculated at:
(a) 21% of the final highest bid if payment in full is made on or before 5pm on the next working day after the day of the auction sale (minimum £1); or
(b) 21% of the final highest bid (plus a late payment surcharge of 5% of the final highest bid) if payment in full is made after 5pm on the next working day after the day of the auction sale (minimum £1); and
12.1.3 the fees of our third party platform providers calculated at:
(a) in the case of iBidder, 3.5% of the final highest bid; and
(b) in the case of Bid Spotter, 3.5% of the final highest bid.
12.2 We reserve the right to:
12.2.1 charge you a reasonable storage fee calculated on a daily basis from the time that risk passes to you under clause 8.1 until actual delivery or collection in accordance with clause 10. This is currently £10 per day for very large items (such as cabins etc), £5 per day for large items and £1 per day for all other items; and
12.2.2 resell or otherwise dispose of part or all of the Items if, after 30 days in storage, you have failed to collect or take delivery of the Items, at which point you will no longer have any claim on the goods. After deducting our reasonable storage costs, administration costs, and buyers premium, we will account to you for any excess over the price of the Items or charge you for any shortfall below the price of the Items, full details of which are set out in Clause 14.
12.3 We take all reasonable care to ensure that any estimated value attributed to an Item is correct at the time when the relevant information was entered onto the system. However, you are responsible for verifying and checking such information, which is provided by us in good faith to be used simply as a guide.
12.4 The price of an Item excludes VAT, which will be added (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Items in full before the change in VAT takes effect.
12.5 If we mistakenly accept and process your Order where the price is an obvious and unmistakeable error, and could reasonably have been recognised by you as such, we may cancel your purchase and refund you any sums you have paid.
12.6 In the event that you suspect any Item you have collected or taken delivery of is a deliberate forgery, you must follow the process below:
12.6.1 you must notify us immediately of your suspicions and such notice must be received by us no later than 7 days after the auction sale;
12.6.2 within 14 days of serving such notice, you must return the Item(s) to us with evidence capable of satisfying us that the Item(s) is a deliberate forgery. For the avoidance of doubt, the burden of proof will be on you to show the Item(s) is a forgery; and
12.6.3 if we are satisfied that the Item(s) is a forgery, we will rescind the sale and refund you the price paid for the Item(s), save that in the event you did not notify us of your suspicions in sufficient time for us to prevent payment for the Item(s) being passed to the vendor of the Item(s), we cannot refund you the price paid for the Item(s) and we shall have no further liability to you. We will nevertheless offer reasonable assistance to you in respect of any claim you wish to bring against the vendor of the Item(s).
13. How to pay
13.1 We offer a variety of ways to pay including most credit cards, bank transfer and online payment link for debit and credit cards. There are some credit cards, for instance Amex, that we do not accept.
13.2 Bank surcharges may apply to your chosen method of payment.
13.3 In accordance with Money Laundering Regulations and The Criminal Justice Act 1993, we will not accept cash payments exceeding £5,000.00 for any invoice.
13.3 Payment for Items and all applicable delivery charges is required in advance. You agree that we may charge the credit or debit card that you have registered with us in payment of any invoice that we issue to you (usually after 5pm on the second working day following the day of the auction sale).
14. Breach of Contract
14.1 All sold items not collected or paid within 5 days of the sale will incur storage charges at the rates set out in Clause 12.2.1. Neither we nor any third party shall be responsible for any damage, theft or loss occurring during this period. All items stored by us shall be at your risk.
14.2 If you fail to comply with these conditions, any deposit paid by you shall be forfeited to us from which we will deduct from it a sum equivalent to 20% of the final invoice value to cover all just expenses, storage costs and any other costs which we may have incurred for any losses suffered as a result of your breach under the Contract. Such sums will be applied by us towards any sums owing, without regard to any directions from you, or your agent, whether express or implied as to how such payments should be applied.
14.3 We shall be relieved of our contractual obligations to the extent that the performance thereof is prevented, frustrated, impeded or delayed directly or indirectly by or in consequence of any default by you. In such circumstances, the items shall be re-listed for sale by auction and the deficiency (if any) arising upon the re-sale together with expenses of it shall be due as a debt from you in default of the first sale.
15. Guarantees, warranties and inspection
15.1 As a ‘wholesale’ business:
15.1.1 we do not warrant nor guarantee any Items;
15.1.2 where an issue is brought to our attention by you or anyone else in relation to an Item, we will use reasonable endeavours to bring this to the attention of all potential bidders (for example, that an Item is faulty, damaged or not working).
16. Our liability to you
16.1 We only supply the Items for use by your business.
16.2 Nothing in these Terms limits or excludes our liability for:
16.2.1 death or personal injury caused by our negligence;
16.2.2 fraud or fraudulent misrepresentation by us; or
16.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
16.3 Subject to clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
16.3.1 any loss of profits, sales, business, or revenue;
16.3.2 loss or corruption of data, information or software;
16.3.3 loss of business opportunity;
16.3.4 loss of anticipated savings;
16.3.5 loss of goodwill; or
16.3.6 any indirect or consequential loss.
16.4 Subject to clause 15.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £100 OR 10% of the price of the Items.
16.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Items. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Items are suitable for your purposes.
17. Events outside our control
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.
17.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
17.3.1 we will contact you as soon as reasonably possible to notify you; and
17.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Items to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
18. Communications between us
18.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
18.2 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
18.3 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
18.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
18.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
19. Other important terms
19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
19.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
19.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.6 A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England.
19.7 We both irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
PLEASE READ THIS BEFORE YOU BID:
We are a Commercial Auction Company delivering outstanding value stock to the UK and around the world. We specialise in sourcing bankrupt and wholesale clearance stock, enabling us to auction items far below the RRP.
On occasion we may unfortunately be unable to supply a won Lot for the following reasons:
- An inaccurate stock list is received from the vendor
- There is unexpected damage to goods when they arrive with us
- Supplier default
- Inaccuracies in bankruptcy stock files
We understand that this may be disappointing and will try to offer a suitable replacement where possible. If this is not possible, we will refund you for the unavailable Lot/s.
It is important to note that even with brand new items in full working order, the following will sometimes apply to auctioned Lots:
- The product may be in generic, non-retail packaging due to being sourced direct from the manufacturer’s wholesale stocks
- The packaging may be imperfect
For further information see our product Grading Guide below.
Covid-19 - Important update to our delivery and collection services due to the coronavirus pandemic:
Personal collection of orders from our premises is not currently possible, to prioritise the safety of our customers and staff. This includes collection by couriers on behalf of customers. During this time, we are providing a free delivery service to local customers who would otherwise collect from us. Applicable orders will have packing & shipping details removed from the invoice.
Our nationwide delivery service continues to operate. However, there may be some delays to services due to necessary Covid-safe adjustments to our operations.
Garden buildings and hot tubs. We are continuing to allow customers or haulage companies to collect these larger items. This will be strictly by appointment only - they must phone in advance to arrange it.
Some auctioned items are held off-site and must first be delivered to our premises by a third party before they are available for delivery. Lead times, where applicable, are provided in the Lot description(except for all Garden Buildings and Hot Tubs, which arrive approximately 32-56 working days from receipt of payment).
Where an approximate ‘available from’ date is given, if we are unable to supply an item within 28 days of that date, we will issue a refund for that item.
Please also read the Shipping information which can be found under each individual Lot description.
We are not a retail company; therefore all sales sit outside of the standard consumer legislation.
Multiple Lots: As a commercial auctioneer, many of our Lots will be sold in multiples. Any Lot with a quantity of 2 or more will be listed as such under the current bid price. This will mean that the bid price will be multiplied by the quantity, of which is further clarified before a bid is confirmed.
Final Price Calculator: The price that you bid is not the final price. All Lots marked ‘+ VAT’ are subject to 20% VAT on the hammer price, all Lots will be subject to Buyers Premium at 21%, and an internet service charge will be applied. The easiest way to calculate your total (minus shipping) is with our easy-to-use Final Price Calculator.
Payment: You may need to pay a deposit which will form part of your final payment and will be detailed on your invoice when we request the outstanding amount. A pro-forma invoice will be sent, once the sale has been completed, which must be settled in full within 24 hours. If payment is not received within this time, additional charges may be incurred. We cannot accept payment by card over the phone. If you do not receive your invoice please send an email to email@example.com stating INVOICE NOT RECEIVED in the subject line.
We reserve the right to charge storage on items where the invoice is outstanding after the allotted time: £1 per day for small items and £10 per day for large items such as garden buildings and hot tubs.
Lot Descriptions: Wherever possible we will use actual photos of the lots, but we often need to use stock photos. Please read the descriptions carefully before bidding and check for the quality against our grading guide.
Product Grading Guide
Each Lot will be listed with a grade (shown in the title/description) which will describe the condition of the item.
Brand New: This will include all brand new stock and can be expected to be in full working order.
Grade A: Can be considered as ‘good as new’ and expected to be in working order, unless otherwise stated within the product description. This may include manufacturer and factory refurbished items, usually (but not always) within the original packaging. Cosmetic imperfections, which will not affect the overall functionality of the item, may be present. Brand new items may also be included where they are missing packaging and/or accessories.
Grade B: These items can be expected to be in working order but may have blemishes or cosmetic marks that do not affect the overall function. This may include factory refurbished goods. Brand new items may also be included, if they have cosmetic damage/imperfections that do not affect their performance. Items may be in the original or a generic box. Minor parts or accessories may not be present.
Grade C: This may include items showing signs of use. Items may not be in original packaging or the packaging may be missing. Accessories may be missing, and the items may have cosmetic marks. Minor parts may not be present but generally the item will be functional, albeit some repairs/refurbishment may be required.
Grade U: This category will include unchecked customer returns, Lost and Found property, seized property, house clearance effects, new, used or damaged items, incomplete items and salvage stock (for spares/repairs).
The above is only a guide to what condition items can be expected to be in. It is not a guarantee that any item will match exactly the criteria above and purchasers are advised to enquire about graded items prior to bidding.
Please note: we make every effort to obtain realistic RRPs (Recommended Retail Prices) and ISPs (Internet Sales Prices) from either the Vendor, or genuine sources (eBay, Amazon, Large Retailers etc); however, these prices will fluctuate over time and we strongly recommend that the buyer fully researches this.
Contact: The most effective way to get in touch with us is by email. For any questions about upcoming auctions or Lots, please contact firstname.lastname@example.org; for all queries regarding an invoice, please contact email@example.com quoting your invoice number and bidding number. We endeavour to answer all queries within 48 hours (except weekends & Bank Holidays), however this timescale may be extended during extremely busy periods.